Job Posting

Job Title : Key Account Manager
Location : Dubai
Reports To : QA & After Sales Manager
Department : After Sales

German Imaging Technologies (GIT) is the leading OEM alternative document printing solutions provider in the UAE. Check out our Facebook page for a better feel for who we are at www.facebook.com/gitdubai. 

We are looking for a passionate Key Account Manager who will partner with and ensure the long-term success of our customers.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Star Tasks

  • Visits per day – 4. Visit to IT is mandatory for all accounts.
  • Ensure 3 tie breakers of the Company are met for all clients
    • Next day delivery
    • Defects less than .8 %
    • 24 hour complaint resolution
  • Raise red flags when the tie breakers are not met and meet the client within 24 hours with solutions.
  • Collect printer asset list for 80% of the clients assigned.
  • Sell more than one product to minimum 50% of the clients assigned.
  • Raise red flags based on potential loss, threat of competition, inability to get printer asset list. Ensure to schedule meeting HOS with client with 3 working days.     

 

  • 4 Qs asked to all clients once a quarter and share feedback with the SMT
  • Growth in revenue – 20% growth in the booked value / year
  • Map accounts and get the list of subsidiaries of all the accounts assigned within one month from assignment of accounts.
  • Education

    1. Bachelor’s Degree

    Experience:

    1. 1 – 2 years of experience dealing with Customers.
     
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