FAQ's

GIT offers you everything to ensure you can print-everything that is, but the paper.

GIT offers a variety of products, services and solutions to serve customers' needs in workspace printing. While GIT's core business is the remanufacture of premium compatible toner cartridges, other products and services include:

  • Print equipment service and maintenance
  • HP LaserJet printers and multifunction devices
  • Managed Print Services
Between 15% and 25%

Your savings entirely depend on your consumption volumes and ordering patterns. If you order 1-2 cartridges at a time, your savings will be in the range of 15%-20%. If you are consuming and ordering higher volumes, your savings may go up to 20%-25% versus the prevailing OEM market rates. It is however, not uncommon for very large consumers on an enterprise or government level to save even more. We would be delighted to let you know what you could save if you can provide us with your consumption figures.

The cartridge price is however not the only way you can save with GIT. You can also save money on the maintenance of your equipment if you opt for our services (for more information please look under 'Service'). Additionally you can save on cost by saving time. If your printer, the service and the consumables are all provided by one supplier, you save considerable time, effort and cost compared to what you would spend in sourcing different partners for different tasks.
Reduce; reuse; recycle - using our cartridges helps you do all three.

Using GIT toner cartridges also helps protect the environment by keeping toxic substances out of landfills and conserving natural resources. Please refer to the website's section on Sustainability and Environment for more information.

For details on how much you can improve your carbon footprint look here: UKCRA - UK Cartridge Remanufacturers' Association: Carbon and Ecodesign of Toner Cartridges Study

Remanufacturing is a viable alternative to OEM cartridges.

There are many definitions as to what constitutes a remanufactured cartridge versus an OEM; new built compatible cartridges (clones); counterfeits, and refilled products. The most precise definition is that a remanufactured catridge is something that has been re-assembled for use 'as new' by adding at least one or more new components.

The focus is on the process of re-assembly. If there is no re-assembly, a cartridge cannot be considered remanufactured. Reassembled can be defined as meaning 'To fit or join the parts of (something) together again', or simply, 'assembled again'. The emphasis here, is on 'again', which means the entire cartridge should have been taken apart and fitted or joined together again. In this event, a product is deemed 'reassembled'. Any other process cannot be deemed to reassemble a cartridge, which by definition typically eliminates clones, counterfeits, and refill operations, whether inkjet or toner cartridges.
The remanufacturing industry as a whole is only second to HP, the biggest toner cartridge provider in the world.

There are over 10,000 remanufacturers worldwide, employing over 65,000 people. 20%-30% of all cartridges sold worldwide are now remanufactured. The remanufacturing industry is expected to generate annual revenues in the range of USD $7 billion from the sale of remanufactured toner cartridges by 2013 (Source: Lyra Research Report, Aftermarket Share, January 2010).
A Premium Cartridge (GIT) allows you to have peace of mind knowing that the best workmanship as well as components and materials in the aftermarket have been used.

As stated above, remanufacturing requires that at least one or more new components should have been added. The difference between a premium, a standard and a low quality remanufactured product lies in three distinct areas:

  • 1. The number of new components added to a cartridge
  • 2. The quality of components added to a cartridge
  • 3. The process of remanufacturing
Point 1 is almost self explanatory. A cartridge is made out of many components, most significantly a drum toner combination that determines print quality and reliability. In addition, chip, and primary charge and magnetic rollers are other key qualitative components. In a premium remanufactured product, at least the toner, drum, and chip must have been replaced with new components. In lower standard products drums may have not been replaced and instead the old OEM drum is used again.

The quality of these components is of course instrumental to the print quality, most notably the toner/drum combination. Remanufacturers have the choice between high-quality dedicated toners-which means the toner is designed specifically for each and every model in order to deliver ideal performance-low quality dedicated toners, and generic toners. The generic toner is made to fit many cartridge models, thus reducing optimum performance. As a result, just like lower grade dedicated toners, it may provide a consumer either with a higher print density, but in turn may suffer from lower efficiency, or very low density. In the latter case, the customer may feel printouts are too light. In the first case, printouts will be dark, but in turn the number of pages printed will be lower. In addition, lower efficiency may directly results in excessive toner dust accumulation, wastebin overfilling, leakage and other mid-life cycle failures.

At GIT, we use only the very best available dedicated material from global leaders of the supplies industry. Our R&D people develop the very best possible remanufactured products while not having to factor in the cost of material in product development.
  • They develop new high-potential products following market research on printer/cartridge releases by original brands
  • They design a new compatible printer cartridge solution which will guarantee the end user optimum performance and the highest print quality, similar to that of the OEM
  • They carry out in-depth analysis of all the technical performances of the original cartridges. Performances which become benchmarks for the development of GT premium compatible products
  • They evaluate all the cartridge components and find the best component and combination. This allows us to provide a print quality similar to that of the new original cartridge. R&D designs and tests in accordance with STMC guidelines on multiple combinations in order to achieve an optimised component formulation
  • They support production with optimisation of the industrialisation process, throughout the life of the product
  • They anticipate and respond to necessary product modifications required during the course of its life
  • They guarantee the final print quality by supporting all quality teams associated with each stage of production
  • They ensure that each and every product is tested at multiple stages for quality, reliability, and package integrity
  • They conduct relevant product training by ensuring that production staff is continually trained and reviewed against specific performance parameters
Refilling is a different low-cost product concept for a different customer segment with modest demands for quality.

A refilled product is typically not re-assembled, but merely opened with varying degrees of professionalism and is refilled with toner powder. No value has been added in the process. In the majority of cases, the toner powder is of lower generic quality. Refilled products typically suffer from low reliability, high failure rates and poor print quality.
No, not necessarily.

For very small businesses and home users-for whom the sole objective is savings, who do not care much about the print quality, and can afford the time to take their empty cartridges to a shop and have them refilled-refilling is a viable option and deserves its own right of existence. It serves a valid market segment but is not fit for use in business environment whether judged by quality standards, product range, or availability.
A 'clone' is a cartridge that is brand new, built from counterfeit parts and violates patent laws. You know it is a clone when the price is too good to be true.

A clone is a cartridge made completely of new components, but is not produced by the original printer manufacturer, but rather, by a third party, and sold under a third party brand name. A clone is typically built under violation of patent/design rights of the OEM and with substandard materials. The manufacture, sale, and use of clones is illegal and violates OEM patent/design rights.

The practice of cloning typically occurs in countries with little or no intellectual property protection. Their single purpose is to cheaply reproduce OEM cartridges and exploit the commercial benefit of extensive research and development undergone by the OEM. Clones are produced predominantly in China and exported to other markets and sold under many different short-lived brands. While the import of clones has been severely restricted in advance markets such as the USA and Europe, there is a strong penetration of clones in the regional markets of the Middle East, India and Africa.

Rogue vendors often sell clones under the umbrella of remanufacturing. Their typical trade mark is very low pricing around the USD $20-35 mark for small-frame black cartridges. This is far below the actual manufacturing cost of a premium remanufactured toner cartridge. The European cartridge remanufacturing association, ETIRA, has released a guide on counterfeits and clones:

The definition of a counterfeit is quite clear and in simplicity means ' a product made in imitation of something else with intent to deceive'. In a legal context, a counterfeit product can imitate design (patent) rights or the name or brand under which a product is sold. Thus, a counterfeit cartridge is either (1) a cartridge that is been produced under violation of registered patents and or design rights (typically clones and refilled or remanufactured cartridges that use components that violate intellectual property rights), and/or (2) is sold under a brand or design that is made to imitate another brand (this could be either a copy of another brand of similar quality or not a copy but designed to be perceived as another brand). Clearly, it is not relevant for the definition of counterfeit whether the cartridge is refilled, remanufactured, compatible or not, new-built or not. Any cartridge that qualifies for (1) or (2) is a counterfeit cartridge.
Inks cartridges cannot be reliably remanufactured.

While we would love to provide our customers with the convenience of remanufactured ink cartridges, sadly, as stated above, ink cartridges cannot be remanufactured. They are typically closed containers which can only be refilled. Even though some vendors do a relatively good job of processing ink cartridges by professionally draining, flushing, and filling them, it remains in the end, purely a refilling activity. It remains difficult to add value and assure the highest quality in a refilling process. That is why we distance ourselves from refilling ink cartridges, or in fact, refilling any other product.
There is no conceivable difference between using premium remanufactured and OEM cartridges, provided the remanufacturer uses appropriate components and processes to rebuild the cartridge.

It is unlikely that a toner cartridge will spoil a printer. A cartridge is a self-contained unit and only in rare occasions of total spillage can replaceable printer components, such as the fuser unit or pressure roller, be damaged. However, sub-standard cartridges with a sub-standard parts can reduce the lifespan of your printer.

This may happen particularly with clones. If a drum in a laser cartridge is not replaced, or is of low quality, then it can also reduce the life of a printer. Real damage may occur more frequently while using ink cartridges, since an ink spillage can seriously damage the print head and other crucial parts.

However, in order to give our customers total peace of mind, we offer domestic market end-users a comprehensive warranty covering even printer components. Please refer to warranty questions for more information.
Essentially, page yield is comparable to the average miles per gallon rating in your car, except that it applies to cartridges.

GIT carries the STMC quality certification for its products. As such it follows the STMC definition of page yield. Yield is the estimated number of pages produced at 5% print coverage, as defined in ASTM F 1856 section 11.3. ASTM International, formerly known as the American Society for Testing and Materials (ASTM), is a globally recognised leader in the development and delivery of international voluntary consensus standards. ASTM F 1856 section 11.3. defines yield as follows: 'The average page yield for the cartridge can be estimated by dividing the total weight of the available toner by the average toner usage per print. The available toner is determined by calculating the difference between the initial toner weight and the remaining toner weight at the end of usable printing. Naturally, yield is different for every printer cartridge.'

STMC view certificate

GT premium toner cartridges offer the same page yield with comparable performance to OEM cartidges.

GIT warrants all GT premium-branded toner cartridges to be of the same page yield as advertised by the OEM at 5% density. Our page yields are mentioned for your convenience on our product pages. For your convenience we have provided you with links to OEM page yields in our Support section. You can conveniently measure and monitor page yield and density in the vast majority of cartridge models released today via the printer status page. In today's age of technology, yield is a measure we supply for your convenience so you do not have to guess.
Yes, absolutely.

Page yield is determined by various factors. Most notably it is directly impacted by the amount of toner placed into the toner hopper. If a manufacturer has filled the cartridge with less toner, your page count will drop. However, and more commonly, page yield is also a result of the quality of the toner and its efficiency in combination with the OPC drum used in the cartridge. The lower the quality and the lower the efficiency, the more toner will be used while printing. The result is simple: fewer the pages are printed. As a rule of thumb, lower-priced cartridges (low or standard remanufactured, refilled cartridges, and clones) typically use lower-priced, inefficient generic toners made to fit different models. Paired with a lower drum quality, they result in decreased page yield. You may lose anywhere from 20%-60% of the promised page yield by using sub-standard clone/refilled/remanufactured toner cartridges. Make sure you use a STMC-accredited premium remanufacturer with relevant product quality certifications. GIT is STMC registered on the US based International Imaging Technology Council's website.

STMC view certificate

The chip provides you with information and comfort functions, but does not impact printing.

In recent years, most toner cartridges have been fitted with a chip designed to provide certain user information and settings. The chips used in the toner industry have become more technically demanding. Today, OEM printer manufacturers use the most advanced ASIC chips (Application Specific Integrated Circuit) and the most modern software. Using these chips' critical printer functions such as identifying the toner cartridge, level indicators, toner-empty indicator, instructions, information and warnings can be monitored and controlled. The user is constantly informed of the status of the printer and toner cartridge.

In practice OEM manufacturers use so-called firmware updates and chips. Such chips are not capable of 'learning' which could cause compatibility problems. For this reason, we use only new chips that are capable of 'learning' and free from any patent protection. Our chips are already assembled in the toner cartridge. This means that there is no need to adjust or reset them. Practically, there is no difference in functionality between the chips we use and those used by original manufacturers.

Certain characteristics such as density can be changed by the user on the printer menu at any time. For this reason, GIT-chips have the same essential capabilities as OEM chips, without any loss of functionality.

Quality has its price. On the market, you can find cartridges without toner chips, chips from Asia unprotected by patents, or cartridges without recesses for chips. This usually leads to functionality loss, and annoyance for the user.
Yes, absolutely.

While not all OEMs are equally good, HP in particular, is the best. HP and its technology partner Canon are the global leaders in laser printing technology. So if you want to have and pay for the best, you should continue buying HP. However, if you intend to save substantial amounts of money, obtain better service, and at the same time help the environment by using remanufactured cartridges, our cartridges offer you a viable product alternative to the OEM with high print-quality and reliability. Our claim is not to be the best overall, but among the very best in the aftermarket for premium remanufactured cartridges.
Customer return rate Monochrome cartridges < 0,8% Customer return rate Color cartridges <2.8 %
Well, in cartridges, as in life, you get what you pay for.

For the domestic market, we have a pricing chart ready for you. We have looked at the average sales prices for monochrome cartridges. Here are our findings for a basket of small and large frame toner cartridges:

  • HP OEM - AED 280 (USD 75)
  • HP Fake - AED 260 (USD 70)
  • GT Premium - AED 220 (USD 60)
  • Standard remanufactured - AED 140-180 (USD 40-50)
  • Clones (Chinese new built branded and sold as remanufactured) - AED 60-120 (USD 15-30)
  • Refilled - AED 40-60 (USD 12-15)


With the exception of illegal counterfeit cartridges which are designed to exploit the OEM's trade mark by pretending to be OEM, the price difference is justified by the quality of the product. As described above many factors determine the quality, most notably the components used and the actual remanufacturing process. The low price of refilled and low or standard remanufactured cartridges is clearly due to the components and the process. Chinese clones (new builds) are brand new cartridges built with illegal and low standard shell and components resulting in their low price. In life is you get what you pay for. When you weigh your options you know that if you buy at low cost you will definitely suffer from quality and reliability and jeopardise yourself by using potentially illegal products.
Practically, it is very difficult for a consumer to tell the difference.

Clones / new built cartridges, typically produced in China, are naturally not marked as 'Made in China' or 'Clone'. Since these products are illegal, they try to conceal their origin. Most commonly, they are sold under a large varying number of local brands falsly claiming to have been remanufactured locally.

There are however common charachteristics that help you identify an illegal clone:

  • A low price range of AED 60-120 (USD 15-30)
  • Low quality packaging
  • No clear identification of their origin, i.e. 'Made in ...'
  • Brand new looking cartridge with no marks of previous use, i.e. scratches
  • Not STMC certified; check http://www.i-itc.org/companies.php for all certified companies

The safest way to determine however, whether you are using a locally remanufactured product, is to visit your vendor. Particularly if you are using regularly larger quantities, the effort is worth it and prevents you from implicating yourself in the use of illegal products.
Paper plays a big role in print quality and the reliability of your cartridge, OEM or not.

Paper quality has a huge impact on print quality. The weight, shade, structure, and roughness of your paper all have an impact. In fact, rough paper can create so much paper dust inside the cartridge that it can lead to mid-life cycle failures, particularly in high yield cartridges. You will see lines on the side of your printout and eventually experience leakage due to paper dust accumulation below the wiper blade. Overly glossy (shiny and smooth) paper may result in bonding problems. As a result, toner may wipe out.

Of course you must select the paper type from your print command screen when you work with glossy paper, but there are limitations to the capability of a laser printer to correct the wrong paper type used. So one should be wary of very low-priced rough paper and with very shiny glossy paper. You will yield the best results if you use the paper that has been formulated for your type of printer.
GIT hold two certifications: ISO 9001:2008 and STMC. While the first refers to a quality management system the second is specific to product quality.

Our ISO 9001:2008 Quality Management System certificate

Just like your car, servicing your printer at regular intervals ensures that it will not break down when you need it.

A printer experiences wear and tear over thousands, if not hundreds of thousands of pages printed. All components have a certain limited life-cycle. Most printers define a duty maintenance cycle at a certain number of pages printed, recommended by the OEM. Typical elements of a maintenance kit like fuser units and pick-rollers require regular replacement in order to provide you with the quality print out you were used to when you first purchased the printer. In addition, accumulation of dirt and dust including paper dust produced by the large volumes of paper being transported through the printer's transfer mechanism may cause significant reduction in print quality and various printer malfunctions including paper jams and multi-feeding problems. Colour printers create a larger toner dust accumulation due the very small particle size of colour toner and thus suffer faster from diminishing print quality than their monochrome counterparts.
Typically once every 6 months.

However, it entirely depends on the volumes you print. In a typical workspace environment a printer requires a service every six (6) months to ensure smooth, high quality functioning. However the cycle may be reduced to one (1) service per year if the printer is hardly used, or to a monthly service, if the printer is exposed to heavy duty service. Colour printers typically require a higher service frequency than monochrome printers depending on the model and usage. Regular service not only removes problems and restores your print equipment to its optimised performance, but is also designed to prevent failures and loss of time to your operations by eliminating minor defects and replacing required parts before a problem arises prior to your next maintenance cycle.
The GIT service team is trained and equipped to service all kinds of printers and peripherals including but not limited to laser printers, multifunction devices, inkjet and dotmatrix printers, plotters, as well as monitors.
GIT does not supply any parts for or service any copy machines based on copier technology. GIT services however multifunction devices based on laser technology.
All laser, dot matrix, and inkjet printers, including plotters, can be serviced by GIT.

We are not limited to any brand. Our service centre is independent and our qualified service technicians are well equipped to service the vast majority of brands and models on the domestic market. The only constraint we may face is the availability of OEM replacement parts. We will not always be able to source spare parts in the domestic market, particularly if your printer is older or not a commonly sold type in the market. In the rare event that we will not be able to service your print equipment or source the replacement parts required, we will let you know straight away.
GIT's service charges are between 20 -25% below OEM service centres.

The service fee is different for different categories of printers depending on their complexity and intensity required to service the equipment. Our service team is more than happy to provide you with an estimate. Just contact us via e-mail to service@gitmea.com   We have four (4) basic charges that may apply depending on your requirement. These are: (i) service fee, (ii) delivery/drop-off fee in the event you need us to pick up and return your printer, (iii) onsite fee, if you need us to service your printer at your desired location within the UAE or Kenya, and (iv) an inspection fee in case you decide not to service your printer after a diagnosis has been conducted and an estimate submitted to you. Inspection fees will be fully waived if the printer cannot by serviced by us due to lack of spare part availability or if the total cost of service exceeds 60% of the cost of a new printer of the same brand and specification, in which case you may want to consider purchasing a new printer rather than servicing it.
Service, Service and Service.

GIT offers an Annual Maintenance Agreement (AMC) that is designed to maintain your printer's operational efficiency at all times. Your printer will be regularly serviced by our professional service technicians-typically twice a year. All damaged parts and consumables requiring replacement will be replaced. Any calls in-between maintenance cycles are free of charge to you. Depending on your requirements, maintenance cycles can be increased to quarterly or even monthly. The variety of contracts offered by us allows you to choose conveniently between service only, parts included, and or parts and consumables included. Service fees under an AMC are typically well below individual service fees and eliminate on-site fees and inspection fees as all these fees become integral part of your service agreement. Operational efficiency is ensured while reducing cost at the same time.
It's easy and fast. Simply contact your dedicated sales representative if you are already a customer or e-mail service@gitmea.com for a quotation. Our team will visit you, conduct a free inspection and analysis of your printers, and provide you with a tailor-made package covering your requirements.
If you do not want to deal with the purchase of printers, the service and maintenance aspect and or the purchase of print cartridges separately, but would instead prefer a turnkey solution for your workspace printing requirements, look at our 'Cost per Copy' solutions.
'Cost per Copy' is a solution by which you are billed a fixed monthly price for a fixed minimum number of printed pages. Additional pages above the minimum consumption will be charged per actual copy. Commonly the 'Cost per Copy' scheme may include the printer or not, but always includes all print consumables, spare parts, and the service of your print equipment over a fixed contractual term of 3-5 years .The 'Cost per Copy' typically serves as an alternative to the outright separate purchase of printer, consumables and service.
It entirely depends on your requirements. Typically it makes sense if you (i) have high print volumes of over 10,000 pages per month on each machine and (ii) are interested in headache free operation of your print environment. If you are interested let us know by e-mailing service@gitmea.com We will start with an assessment of your organisation's current printing costs, printing volumes, needs and hardware to understand exactly how much it costs and the savings that it can make to your business. The assessment, most notably exact data on your printing volumes, are a mandatory requirement for a proposal.
Not necessarily.

It depends on whether you buy the printers outright or lease them. There are additional financial cost associated with leasing, which does not necessarily make it cheaper. However, if you opt for a lease solution you will not be burdened with the purchase price of the printers at the beginning of your operation. It all depends on your requirements. You may save indirectly however by (i) reducing the number of your printers, (ii) choosing more cost-efficient printers, (iii) reducing print volumes, or (iv) by reducing your IT department's time spent on resolving printer issues. These four factors may apply singularly or jointly. Managed Print Service providers often advertise double digit savings numbers in trying to convince customers. It is true that perhaps 20%-30% or sometimes more can be saved, but this is not because managed print services or cost per copy schemes are cheaper. The savings are derived mainly from the reduction in the number of printers, using more efficient printers, and reducing print volumes overall by making printing more difficult. While this certainly can be a goal for your organisation, this solution is not fit for everyone.
Chip functionality makes page counts easy and transparent for everyone.

It is quite easy and straight forward. All laserJet printers and multi-function devices offered under the Cost per Copy scheme offer an exact page count. The number of pages is counted based on an average of 5% density (page coverage) for monochrome and 20% for colour prints (5% for each cartridge). More text, more bold typography, more and bigger backgrounds, graphics or pictures of course bring about higher coverage and thus reduce the actual number of printed pages. For each additional 5% on monochrome and 20% on colour, we count an extra page. So if you have printed 5,000 monochrome pages on 11% density, it means we will count 10,000 pages.
Yes, we do.

However, even though GIT is completely independent, we recommend and exclusively sell HP LaserJet printers (Mono, Colour, MFP, and MICR). Our recommendation is based on aspects of quality, availability of consumables and spare parts, and serviceability of printers for our core markets. This ensures maximum customer satisfaction. GIT does not sell other brands or types of printers (inkjet, dot matrix, or copiers).
Yes

GIT will accept your old HP printer free of charge, as long as it is a LaserJet printer and not physically damaged. GIT does not accept any other brands or printers, i.e. inkjet, dotmatrix, or copiers.
GIT will look at your old printer.

If you printer is (i) an HP LaserJet, (ii) less than 2 years old and (iii) of good condition, you can either trade it in against the purchase of a new printer or credit your GIT account for the purpose of purchasing GIT products or services in the future. Usually, we do not purchase used printers since we are not dealers for used print equipment.
It depends.

Your printer will either be professionally reconditioned for use if it is commercially viable or if an older generation printer, it will be donated for the purpose of refurbishment and donation.
Yes.

GIT sells used reconditioned HP LaserJet printers along with a three (3) month warranty. Send us a general enquiry with your requirement and if we check if we have stock that serves your requirements.
You can buy products by calling toll free (800) GITDUBAI (8:00-17:00, Sunday-Thursday except official holidays). Alternatively you can request a visit by a sales representative online or via our toll free number.
All the usual methods.

You can pay either in cash, by cheque, or bank transfer.
Yes.

Please visit the Credit Policy and Application section on this website under our Support pages.
It depends.

It depends on the size and location of your order: your products will be either shipped via our in-house delivery fleet or our courier partner.
No.

All shipments of two (2 ) or more cartridges are free throughout the UAE and Kenya. If you still prefer to purchase only one unit we charge a nominal fee of AED 35 (KES 1,000) per delivery shipment.
Shipping to international markets is usually undertaken by the customer. However, we can assist with finding the appropriate shipping partner for your particular market.
The next working day

Our promise to you on standard orders for GT branded toner cartridges is 'Next Working Day Delivery' for all orders that we receive during our working hours (Sunday-Thursday, 8:00 - 17:00, official holidays excluded). Our delivery goal is 98% on-time delivery. We define standard orders as all mixed orders of up to 100 units for the domestic market. If your order of a single type only of 50 or more, larger than 100 in total, or designated for export, you will instead receive an order confirmation and an estimated delivery date depending on the size of your order. Delivery time for printers is typically 3-5 workings days from the date of receiving your purchase order.
We will notify you immediately.

Once your order has been placed, if one of the products you ordered is temporarily out of stock, GIT will be unable to ship your order on the next working day. We will send you an e-mail message or call you to notify you of an out-of-stock item as soon as possible. If you still want to buy the remaining items, we will ask you to re-order them separately, and we will always apologise for any inconvenience.
Wherever and whenever you want.

You can check on the status of your order by calling our Customer Service Representative toll free (800) GITDUBAI (8:00-17:00Sunday-Thursday except official holidays) anytime.
Not once your delivery has been initialized.

GIT begins processing accepted orders immediately and is unable to accept order cancellations requests once the delivery process has been initialized. If you are not satisfied with your product once delivered you may return it per our Return Policy. If an order is processed in error contact our customer service immediately at (800) GITDUBAI.
Yes, you can.

As long as products are unharmed and in their original packaging existing active customers can return the product within 30 days from the date of invoice. You do not need any reason or justification; it is made easy for you. However, it is your obligation to return products to us unharmed and in good condition. We will credit your account with the full value for any future purchases of products and services. We do not grant a refund outside the 14 Day Money Back Guarantee. Please visit the Restocking Policy pages under our website's Support section for more detailed information.
The 14 day Money Back Guarantee is a way to try our products free of any risk to you.

Whenever you make a decision within your company's environment you have to weigh risks against benefits. There may have been past experiences where you wished you had not made a purchase decision. There may be peers or superiors in your company that differ with your opinion. We want you to shop with total peace of mind. That is why we provide you with a 14 Day Money Back Guarantee on your first purchase with us.

In case you are not satisfied with our products or service, just return the cartridges to us within 14 days from the date of your invoice for a 100% refund of the purchase price; no questions asked. In case you qualify for credit, you do not even need spend any money; just go ahead, use our products and judge for yourself.
Yes, all GT Premium branded products are covered by a comprehensive 24 months warranty.

The warranty covers you against defects caused by workmanship and lasts until the date of expiry printed on the bottom of the cartridge, or the cartridge is depleted, whichever comes first. Depletion means in this context having printed the designated page yield mentioned on our product pages. Once the page yield is reached, the warranty ceases, even if on occasion more pages can be printed due to low density use. In addition our warranty covers printer parts for end-users in the domestic market, in the unlikely event that a cartridge has caused damage. Please refer to our General Terms and Conditions of Sales for our detailed warranty clause.
Just contact us, and we'll take care of the rest, free of cost to you!

The best thing to do is to go to our website's Support section and file a complaint online. You will be able to track the complaint process from beginning to end. Alternatively you can call 800-GITDUBAI or send an e-mail to  service@gitmea.com. Our dedicated customer service representatives will take care of you and your problem. If you are a domestic customer in the UAE or in Kenya, your product will be collected from you free of cost and inspected. If your product is found to be defective, it will be replaced free of charge. This process should not usually take longer than five (5) working days. This is why we always recommend you keep a spare cartridge. If you are an enterprise level customer, you will be visited by a dedicated customer service technician. Our resolution time is two (2) working days. International customers must send back to us products claimed to be defective. If found defective, products will be replaced free of cost along with the next order.
The answer is clearly, NO.

All OEM warranties specify clearly that you may lose your printer warranty if any external item not provided by the OEM causes the damage, which can be anything, not only the cartridge. In fact, in most advanced jurisdictions in the USA and Europe legislation prevents such lock-out clauses since it would restrict consumer choice severely-Imagine if you bought a Ford vehicle and had to use only brand of petrol from one particular company. Since we want to allow you freedom of choice and peace of mind, our warranty takes care of any event that a cartridge would cause damage to your printer, even though this is as unlikely as winning a lottery ticket. Please refer to our General Terms and Conditions of Sales for our detailed warranty clause. If you wish to read more on this topic please go to:

International Imaging Technology Council (Int'l ITC)